Shipping & Returns

Shipping

We strive to ship all orders within 24 hours of receipt. In the event of any shipping delays, we will notify you promptly. Our shipping days are Monday through Friday.

We offer flat-rate shipping for $5.00 across Australia.

Delivery times are as follows:

  • Capital cities: 2-6 business days
  • Regional areas: 5-8 business days

All orders within Australia are dispatched from Brisbane, QLD. Once your order is shipped, you will receive an email with a tracking code.


Refunds

At True Indian Spices, we strive to provide the highest quality Indian spices to our customers. If you are not completely satisfied with your purchase, we offer a 14-day refund policy under the following conditions:

    • Eligibility for Refund:
      • The request for a refund must be made within 14 days of the delivery date.
      • The product must be unused, unopened, and in its original packaging.
      • Proof of purchase (order number, receipt, etc.) must be provided.
    • Refundable Items:
      • Products that have been opened or used.
    • Refund Process:
      • To initiate a refund, please contact us with your order details and reason for the refund.
      • Once your request is approved, you will receive instructions on how to return the product.
      • The customer is responsible for the return shipping costs.

    • Refund Approval:

      • Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
      • If approved, the refund will be processed to the original payment method within 7-10 business days.

    • Damaged or Defective Products:

      • If you receive a damaged or defective product, please contact us immediately with photos and details of the issue.
      • We will arrange for a replacement or refund at no additional cost to you. 

      Received incorrect order

      In order to assist you, we kindly ask that you take a photo of the items you received and send it to us. This will help us understand the issue and take the necessary steps to rectify it as quickly as possible and get the correct products over to you.